Returns & Exchange Policy

Thank you for shopping with us at GI Collection.

GI Collection are happy to offer an exchange or a full refund (excluding postage) for unsuitable products purchased online.

If you would like to return an item, this must be within 21 days of receiving your order as stated by the postal service. Please email [email protected] to process a return. All items for return or exchange need to be posted back to the UK by the customer, with proof of payment included in the parcel. Postage will be refunded within 10 working days from us receiving the return.

Too be eligible for a return or exchange, all products must be sent back in the original condition the customer received it in.  This includes being unused and undamaged. We will not accept any item(s), which has been damaged by the customer. Types of damage include, but are not limited to;

  • Stains (make-up, bodily fluids)
  • Broken or stretched Elastic
  • Discolouration
  • Odour

In some cases, the cost of return will need to be covered by the customer. Carmen Liu Lingerie sizes differ to all other brands, we kindly ask you to measure yourself and refer to our size guides before buying any products. This is extremely important so the lingerie can complete its job effectively. The is noted on all product pages and on the size guides, we are unable to cover the cost of exchanging or returning a product due to incorrect sizing. Cost of return will also need to be covered by the customer if the original order or address was placed incorrectly or the product is returned damaged.

In the case that GI Collection covers the cost of shipping this will only include standard tracked shipping, GI Collection will cover up to £5 for UK returns and $30 for US returns, or equivalent to for rest of world.

Any sale items are non-exchangeable and non-refundable.

Any questions?
Email us at [email protected] and we’ll aim to respond in 48 hours.

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